FAQs

Need an answer? Find it here.

If your question is not answered below, visit technical support for more options.

Signing In

How do I log in and access my course?
  1. Go to www.mymathlabforschool.com and click the Sign In button.
  2. Enter the username and password you created during registration.
  3. You will be taken to the Pearson MyLab and Mastering page. Simply click the name of your teacher’s course to begin exploring MyMathLab!
I forgot my login name and password. How can I get them again?

You can retrieve your username and password by submitting an online request form (also available from the MyLab and Mastering Sign In page). When completing this form, be sure to enter the e-mail address you used to register for MyMathLab. Your login information will be sent only to this e-mail address. If you cannot remember that email address, no longer have access to it, or need additional assistance, call Pearson's Teacher Support at 1-888-695-6577. 

Registering & Enrolling

What do I need before I start using MML?
  • a Course ID from your teacher 
  • a student access code, included in the MyMathLab for School Student Access Kit (If you don't have a code, you can buy access to MyMathLab online using a credit card.)
  • a valid email address that you check on a regular basis
How do I get my course ID?

To register and enroll in your MyMathLab course, you need a valid Course ID. If you don't have a Course ID, please contact your teacher to get it.

How do I register and enroll in my teacher's course?

Go to mymathlabforschool.com and click the Register button for students.

Follow the on-screen instructions to enter your teacher’s Course ID and student access code, provide contact information, and create a username and password.

If you do not have a student access code, contact your teacher for more information.

After you have registered and enrolled, you are ready to sign in to your teacher’s MyMathLab course!

How do I enroll in a new course?

Enrolling in another MyMathLab course is similar to enrolling in your first course, only faster since your registration information is already stored in the system.

Before you start, you will need:

  • a new Course ID from your teacher
  • a new student access code (or you can purchase online access using a credit card or PayPal) if you are enrolling in a course based on a different book than you used before

Note: You do not need a new student access code to enroll in a course based on the same textbook as your current course. In any of the following situations, all you need to enroll is a new Course ID from your instructor:

  • You are switching to a different section of your course
  • You are re-taking the same course
  • You are enrolling in the next semester of a course that is taught over multiple semesters and uses the same book

TIP:

When you try to log in and enroll in the next semester of your course, you may see a message saying that you cannot log in to MyMathLab because your most recent course has ended. As long as you are enrolling in another course based on the same textbook you used last semester, you can still log in and enroll in the new course, as follows:

  • Click the link contained in the message to your Account Summary.
  • Enter the same login name and password you used last semester, and click Sign In.
  • On the Account Summary screen, click Enroll in Another Course.
  • Enter your instructor's Course ID for the new course and click Next.
  • Follow the on-screen instructions to complete enrollment in your new course.

Technical Support

Does MyMathLab work on Macs as well as PCs?

Yes. In addition to supporting Internet Explorer, the Flash-based MathXL Player v2 supports Firefox on Windows (XP and Vista) and Safari and Firefox on the Macintosh as well as the PC.

Do I need to install both the TestGen plug-in and the TestGen software?

The TestGen plug-in allows students to view and take TestGen tests within MyMathLab. Your teacher uses the TestGen software to create and author them. Students only need to install the plug-in, as they are not creating or authoring TestGen tests. Where do I find the Browser Check?Where do I find the Browser Check?

Where do I find the Browser Check?

You can also run the Browser Check from this Support site.

  1. Go to the Browser Check page.
  2. Select the textbook for your course from the drop-down menu.
  3. Click Submit. The Browser Check appears in a new window.

Note: Before running the Browser Check, you should review the information below. You must have administrator rights to install software on your computer. You will also need to confirm pop-up blocker and cookie settings. If you are unfamiliar with these topics, the information below will give you guidance. 

What are administrator rights and how do I use them?

Administrator rights allow you to install software on a computer. Before running the Browser Check, make sure you have full administrator rights on your machine. If you are on a lab computer or a computer at an institution or business, you probably do not have administrator rights and you cannot install courses components from the Browser Check. In this case, you need to contact your lab administrator, network administrator, or the owner of the computer so that person can run the Browser Check to install plug-ins and players for you.

To check for admin rights on a Windows system:

  1. Right-click the Windows Start button.
  2. If you see the text “Explore All Users,” you have administrator rights.

To check for admin rights on a Macintosh system:

  1. From the Apple menu, choose System Preferences.
  2. From the View menu, choose Accounts.
  3. Under My Account you should see your computer user name. If you have administrator rights, Admin appears directly below your user name.

If you try to install components using the Browser Check without administrator rights, you may see a message saying that you are missing a key component. If you click the link to install the component, nothing happens.

What if pop-up blockers are preventing windows from appearing?

Pop-up blockers or ad-blockers may prevent you from installing components and from using your course. You should configure these programs to allow pop-ups from MathXL.com before running the Browser Check or trying to use any part of your course.

Commonly used pop-up blockers:

  • All the supported browsers - Internet Explorer, Firefox, and Safari - include pop-up blockers.
  • MSN offers the MSN Toolbar, which includes a pop-up blocker.
  • EarthLink offers a pop-up Blocker for Internet Explorer.
  • Google offers a toolbar with a feature to block pop-up windows.
  • Yahoo offers a toolbar with features to block pop-up windows.
  • Netscape 7.1 offers a pop-up blocker feature that can be turned off by selecting Preferences from the Edit menu and then selecting Popup Windows under Privacy and Security.

How to allow pop-ups from specific locations:

Most popular pop-up blockers let you allow pop-ups from specific locations. For example, if you are using the Google toolbar pop-up blocker, you can click the Popup Blocker button on the toolbar when you are using the Browser Check. The button text will change to read “Allow site popups,” indicating that the Popup Blocker is disabled for the MyMathLab site. For specific instructions, please refer to the online help for your pop-up blocker.

Tips for managing pop-up blockers:

  • Most pop-up blockers produce an audio alert when they block a pop-up window. If you have speakers installed, raise your volume so you can hear whether a pop-up has been blocked.
    Many pop-up blockers let you use the "Ctrl" key on your keyboard to allow an individual pop-up window. If you are unsure how to configure your pop-up blocker, hold down the "Ctrl" key when clicking the Install orDetect buttons in the Browser Check.
  • If you have multiple pop-up blockers, you will need to configure each pop-up blocker. For example, you may have Internet Explorer 6.0 (with Service Pack 2), the Google Toolbar, and Norton Internet Security. Each has its own, independent pop-up blocker.

How to disable pop-up blockers:

  • If pop-ups are still blocked after you configure your pop-up software, you should temporarily disable your pop-up blockers. You can temporarily disable many pop-up blockers by clicking the program's icon in either the Windows System Tray or in the browser. You can re-enable the software when you are not using your course.
  • In extreme cases, you may need to uninstall a pop-up blocker completely. If the pop-up blocker is not part of your browser, you probably can remove it using the Add/Remove Programs in the Windows Control Panel.
How do I configure my browser's cookie settings?

To use MyMathLab for School, your browser must accept cookies, which are used to keep track of who you are when you move from one web page to another.

To enable cookies for Internet Explorer:

  1. From the Tools menu, select Internet Options.
  2. In the Internet Options window, click the Privacy tab.
  3. Click Advanced.
  4. Set your cookie handling as follows:
    • Select Override Automatic Cookie Handling.
    • Accept 1st party cookies.
    • Accept 3rd party cookies.
    • Select the checkbox Always allow session cookies.

To enable cookies for Firefox:

  1. From the Firefox menu, choose Tools > Options (PC) or Firefox > Preferences (Mac).
  2. In the Options window, click the Privacy tab.
  3. In the Cookies section of the window, make sure “Accept cookies from sites” is checked.
  4. From the “Keep until” dropdown list, choose either they expire or I close Firefox.
  5. Click OK to save your settings.

To enable cookies for Safari:

  1. From the Safari menu, choose Safari > Preferences.
  2. At the top of the window, click the Security lock icon.
  3. Under Accept Cookies, make sure Only from sites you navigate to is selected.
  4. Dismiss the Advanced window.
The videos won't play on my computer.

If you are having trouble playing the videos in your MyMathLab course, you may need to adjust your QuickTime settings. Click the links below for instructions:

Settings for QuickTime 7 (recommended)

Settings for QuickTime 6

What version of Flash do I need?

Students do not need the absolute latest version of the Flash player to use the eText. They need only version 10.2 or higher, which they can download from http://kb2.adobe.com/cps/142/tn_14266.html, about halfway down the page.

How do I work with math questions on a mobile device?

Was your answer correct but scored incorrectly? You may have entered your answer in a way that was not recognized by MyMathLab for School.

Review guidelines on entering your answers.