Teacher Support

Whether you are just getting started with MyMathLab® for School, or have questions along the way, we're here to help.

Do your students need help? Review student support options in the Students area of our site.

  • Online Help: Access the embedded online help system or resources on this site
  • Find Answers: Search frequently asked questions 24/7
  • Live Chat: Chat online with a Pearson representative 24/7
  • Telephone: Talk to a Pearson representative 24/7

Computer Set-up

What are administrator rights and how do I use them?

Administrator rights allow you to install software on a computer. Before running the Browser Check, make sure you have full administrator rights on your machine. If you are on a lab computer or a computer at an institution or business, you probably do not have administrator rights and you cannot install courses components from the Browser Check. In this case, you need to contact your lab administrator, network administrator, or the owner of the computer so that person can run the Browser Check to install plug-ins and players for you.

To check for admin rights on a Windows system:

  1. Right-click the Windows Start button.
  2. If you see the text “Explore All Users,” you have administrator rights.

To check for admin rights on a Macintosh system:

  1. From the Apple menu, choose System Preferences.
  2. From the View menu, choose Accounts.
  3. Under My Account you should see your computer user name. If you have administrator rights, Admin appears directly below your user name.

If you try to install components using the Browser Check without administrator rights, you may see a message saying that you are missing a key component. If you click the link to install the component, nothing happens.

How do I configure my browser's cookie settings?

To use MyMathLab for School, your browser must accept cookies, which are used to keep track of who you are when you move from one web page to another.

To enable cookies for Internet Explorer:

  1. From the Tools menu, select Internet Options.
  2. In the Internet Options window, click the Privacy tab.
  3. Click Advanced.
  4. Set your cookie handling as follows:
    • Select Override Automatic Cookie Handling.
    • Accept 1st party cookies.
    • Accept 3rd party cookies.
    • Select the checkbox Always allow session cookies.

To enable cookies for Firefox:

  1. From the Firefox menu, choose Tools > Options (PC) or Firefox > Preferences (Mac).
  2. In the Options window, click the Privacy tab.
  3. In the Cookies section of the window, make sure “Accept cookies from sites” is checked.
  4. From the “Keep until” dropdown list, choose either they expire or I close Firefox.
  5. Click OK to save your settings.

To enable cookies for Safari:

  1. From the Safari menu, choose Safari > Preferences.
  2. At the top of the window, click the Security lock icon.
  3. Under Accept Cookies, make sure Only from sites you navigate to is selected.
  4. Dismiss the Advanced window.
How do I know if my computer is ready to run MyMathLab?

Your computer needs to be properly configured to run your MyMathLab course using the Pearson Browser Check. It’s best to run the Browser Check from inside your MyMathLab course. When you log into your course, you will see a Browser Check link on the Announcements pages.

You can also run the Browser Check from the Browser Check area of this site.

Note: You must have administrator rights to install software on your computer. You will also need to confirm pop-up blocker and cookie settings. If you are unfamiliar with these topics, the information below will give you guidance.

What if I'm having trouble playing the videos in MyMathLab?

If you are having trouble playing the videos in your MyMathLab course, you may need to adjust your QuickTime settings. Click the links below for instructions:

Settings for QuickTime 7 (recommended for MyMathLab users)

Why can't I run MyMathLab in my browser?

In most courses, you can use recent versions of Internet Explorer, Firefox, or Safari to work in your course.

Some Internet providers, such as AOL, offer their own proprietary browsers, which are not compatible with MyMathLab. To work in your course, you must minimize the proprietary browser and open a standard browser supported for your course.

Logging into Your Course

I forgot my login name and password. How can I get them again?

You can retrieve your username and password by submitting an online request form (also available from the MyLab and Mastering Sign In page). When completing this form, be sure to enter the e-mail address you used to register for MyMathLab. Your login information will be sent only to this e-mail address. If you cannot remember that email address, no longer have access to it, or need additional assistance, call Pearson's Teacher Support at 1-888-695-6577. 

How do I login and access my course?

Go to www.mymathlabforschool.com and click the Sign In button.

Enter the username and password you created during registration.

You will be taken to the Pearson MyLab and Mastering page. Simply click the name of your course to begin exploring MyMathLab!

I'm taking over for a teacher who is leaving the school; how do I transfer their existing course to me?

You will need to change the email address, the login name, and the password for the departing teacher’s account. You will need to do this by contacting Pearson's Teacher Support at 1-888-695-6577.